Hello SarahNorthway,
I am sorry you are having this bad experience but let me help you as much as possible.
I first would like to know what troubleshooting steps have you done so far so we can get details and provide accurate information.
Hi Draiken,
Can you please let me know what your system configuration is? Please provide the following:
- Attach your dxdiag report here. How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
- What driver are you using?
- What is the brand and model of your router? What is the firmware on it?
- How many computers do you have running on the environment?
Kevin M